Upon arrival, we were greeted by very friendly, caring, concerned staff. My dog was looked at immediately, After several tests, it was determined he has pneumonia. We could take him home with meds, or he could stay. We chose him to stay. He stayed for two nights. During his stay,he had wonderful care, responded to treatment quickly also. Staff kept me up to date with phone calls. They answered my concerns quickly and professionally. Upon bringing him home, I had complete instructions on home care, that i full understood. We had a very positive experience during a very difficult time.