I was there for a non-critical emergency. I called ahead (6:20 am) to see if my cat would receive a needed treatment soon after I got there, otherwise I would wait and go to my vet at 9 am when the doctors would be there. I was told it would work. Between my pet's exam, other diagnostics, medications, and the doctors' rounds, it was about 9 am for the treatment my pet needed. I could have waited and gone to my own vet, but I wanted my pet to be comfortable sooner. I understand how emergency centers work, and my pet did get pain medication in the meantime, so that really wasn't a big deal. What was upsetting was that I told the technician my pet is not easy to work with, but food helps alot. I even brought his favorite food so they could work with him easier. Instead, I heard him while he was in back, even though I requested he stay with me, and they never offered him the food I brought. Had they fed him the food, he would have had a less stressful experience and the doctor and staff could have worked with him easier. My veterinarian practices Fear-free techniques, so this experience was rather upsetting to me. The doctor was thorough in care and explanations so I still recommend Lakeshore. I will be more proactive in advocating for my pet in the future.