Staff was wonderful. They provided us with frequent updates. The doctor seemed very knowledgeable and explained things in lay terms. She also spent a lot of time with us explaining our dog’s condition and answering questions even though they were quite busy. The only thing I don’t like is that they take your pet “in the back” to examine them and they don’t allow you to go with them. Our dog was already not feeling well and hates the vet. I’m sure she would have liked her mommy and daddy there with her. And it would have given us piece of mind as well. But all in all it was a great experience and I would recommend lakeshore to others.