97.0% would refer friends and family to us

5 stars Customer since 2010

When your dog has an issue that your regular vet can’t solve, this is best place to go. I appreciate that they provide estimates and option upfront and work with your local Vet to resolve the issue.

5 stars Verified customer

The Dr. was very thorough.

5 stars Verified customer

We brought our cat in for respiratory problems and were immediately seen. The entire staff was incredibly helpful and knowledgeable, I am amazed with my experience there. They were kind and personable, would definitely recommend them!

5 stars Customer since 2017

An excellent referral from my Vet! Dr Stepnik explained everything so clearly and carefully.

We have a clear path forward to address our concerns.

Shelby was most helpful and kind.

Waiting was kept to a minimum, and I really like having the medical record emailed to me.

5 stars Customer since 2017

Everyone was so friendly and caring.

5 stars Customer since 2017

I brought my cat in with a broken jaw and they were just wonderful, and friendly people. I feel they did everything they could to help my baby and get him fixed up and home by dinner time. I will recommend every one I know with let to your facility. I can't thank you all enough.

3 stars Verified customer

I was there for a non-critical emergency. I called ahead (6:20 am) to see if my cat would receive a needed treatment soon after I got there, otherwise I would wait and go to my vet at 9 am when the doctors would be there. I was told it would work. Between my pet's exam, other diagnostics, medications, and the doctors' rounds, it was about 9 am for the treatment my pet needed. I could have waited and gone to my own vet, but I wanted my pet to be comfortable sooner. I understand how emergency centers work, and my pet did get pain medication in the meantime, so that really wasn't a big deal. What was upsetting was that I told the technician my pet is not easy to work with, but food helps alot. I even brought his favorite food so they could work with him easier. Instead, I heard him while he was in back, even though I requested he stay with me, and they never offered him the food I brought. Had they fed him the food, he would have had a less stressful experience and the doctor and staff could have worked with him easier. My veterinarian practices Fear-free techniques, so this experience was rather upsetting to me. The doctor was thorough in care and explanations so I still recommend Lakeshore. I will be more proactive in advocating for my pet in the future.

5 stars Customer since 2013

Both Lakshore in Glendale and Port Washington have been wonderful You brought my pup through meningitis and continue to help me through tge after care. Thank you so much for the TLC.

5 stars Customer since 2016

After having been to the Glendale locations a few times, we have found that location to be quite busy and chaotic. It was nice to have the option to see our specialist in Port Washington. Not only was it much closer to our home, but it was a lot quieter and less crowded. Having a nervous doggy that doesnt like being around other dogs, Port Washington was a much better experience! It was also very clean and inviting. As usual, Lisa asked many detailed questions about Eddies symptoms, and provided a good background of new problems to Dr Reiman. We had a lot of questions and Dr Reiman took extra patience and care explaining treatment options to us and listening to our concerns. Her bubbly personality and non-judgemental manner helped in what normally would have been a heavy conversation while discussing cancer concerns and whether to treat at this time. We will definately return for treatments, rechecks or emergencies.

5 stars Customer since 2017

Care about Dexter as well as healing him

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