Lakewood Ranch Family Dentistry has one word in the title that says it all, Family! Dr. Michelle Scala- Frenchman and the entire staff of her office go above any facility in my 45 years of going to dentists all over the country the Rolls Royce of service with care. Over the past four years since we moved here from San Diego, we were very lucky to find the best in Florida with care and expertise.
The insurance agencies over a couple of years have put caps on how much they allow to get treatment which makes it a challenge to budget cost in care for the family, but Martha their accounting wizard works with us to make sure we don't go without care. I have heard horror stories from co-workers who go to different dentists in Sarasota on the cost and outrageous demands for upfront payments even before claims to the insurance companies. These other facilities make my coworkers wait for a refund of their upfront payment back from our insurance carrier? In our economy that is a very hard burden on working families making their budget stretch. My family is lucky to have found the complete opposite in practices with Lakewood Ranch Family Dentistry Office.
The last procedure a couple of weeks ago involving three crowns and two root canals was pretty intense, but the care Michelle, Char, and Linda made it a happy outcome. I have a strong bite which surprises me why there is not more damage to my 25-year-old work done when I was in the Navy. This injury caused the work done a couple of weeks ago to break a crown and temporary crowns which Linda had me back in the office the next day to reconstruct and fix the damage I did. Sunday before going back to the office I called the office to leave a message of what happened, and Dr. Michelle Scala called me back within an hour to get me in the office in the morning to make sure I was not in pain. Whatever the cost is, Lakewood Ranch Family Dentistry is the only office I trust and call family. Over my years in dealing with medical facilities, I have never been so touched in the care and service I receive from any office ever.
Thank you, Lakewood Ranch Family Dentistry for showing others what it means to provide excellent service to everyone. Medical offices around the States should take notes on what it's like to be not a business but a family of care that exceeds and takes care of its customers as if they were family. The staff of Lakewood Ranch Family Dentistry has set the bar of excellence in care that others need to learn from to even come close.
Gratefully and with heart,