5156 Genesee Street
Bowmansville, NY 14026

(716) 681-3033

Mon: 7:30AM - 6:00PM

Tue: 7:30AM - 8:00PM

Wed - Fri: 7:30AM - 6:00PM

Sat: 8:00AM - 1:00PM

Sun: Closed

99.4% would refer friends and family to us

1 stars Customer since 2019

We brought my dog Scooby in to be put down, the technician came into the room and she said she was taking Scooby (my dog) into the back room to have an IV put in. She said it would take about 15 minutes and she would bring Scooby back to me, during that 15 minutes they had Scooby in the back myself and my 20 year old granddaughter heard loud talking and laughter, the whole 15 minutes. What happened was, when she brought Scooby back and the doctor came in with a technician, he had two syringes told me the first one would make Scooby relax and lay down, the second one was the one to put him to sleep. He said he should be passed in 30 seconds-1 minute. I said okay go ahead. He gave Scooby the first shot that was supposed to relax him, Scooby did not relax and was howling he was pushing up on his front paws trying to get up. Even though he wasn't totally relaxed the doctor gave him the second shot that would put him down, Scooby was still trying to get up, more that a minute went by and Scooby was still struggling, I asked the doctor what was going on, and he stated he did not know. He sent the technician out to get a second syringe and gave it to Scooby in the same IV. Scooby is still struggling for another two minutes. I screamed do something he sends the technician out again to get the 3rd syringe. In the meantime he realized the IV was not put in correctly, so he put a new IV in his back leg and gave him the 3rd dose. Within a minute he still was struggling. They added another IV in the other front leg and that when they gave the last 2 doses to Scooby and then he passed away. After the fifth shot Scooby was laying down and within a minute he passed away but in that last minute my dog Scooby was gasping for air, this took a total of 18 minutes. Not 30 seconds like I was told. Maybe if the technicians weren't joking and laughing they would've paid more attention to what they were doing and this wouldn't of happened. When I called the female vet the next day to say I know that the IV was placed wrong she said back to me you're right. She told me sorry I had to go through that. I'm not worried about what I went through, what I'm angry about is what they put my dog through for 18 minutes

5 stars Customer since 2012

Loved it!

5 stars Customer since 2021

Wonderful care and attention. Thank you so much!!!!

5 stars Verified customer

.Friendly and knowledgeable staff. My pup loved everyone here

5 stars Customer since 2017

Very nice staff. Quick and efficient. My furry bud really likes then.

3 stars Verified customer

While I am extremely grateful that I received an appointment, there were a few things about this appointment that were bothersome. I have always raved about this practice however my recent experiences haven’t been as positive. While I can say the pandemic has been due to a few frustrations, the majority of my concerns are unrelated.

Lancaster Small Animal Hospital replied:

I am sorry to hear that you had some concerns with your last appointment. I would be more then happy to talk to you about these concerns if you would like, please call our office at 716-681-3033. you can ask for Michelle. We strive to provide the best client care and feedback is important to us .

5 stars Customer since 2002

Just love the staff. Everyone is so kind and thorough. They take time with you to help you understand a diagnosis and answers all the questions you may have. I would not think of going anywhere else!

5 stars Customer since 2009

Everyone is very friendly. The Doctors are patient and ask questions and listen to everything you have to tell them. NEVER rush when doing a exam our talking to you.

Thanks everyone at Lancaster Small Animal Hospital.

5 stars Customer since 2019

Dr was very thorough and caring. Great experience

5 stars Customer since 2021

Lively and friendly staff across the board. Clean and informative. Will definitely recommend.