Landis Salon Marmalade

Spa

5 stars 1513 reviews

569 North, 300 West Suite A
Salt Lake City, UT 84103

(801) 364-3354

http://www.landissalon.com/

Mon: 9:00AM - 5:00PM

Tue - Fri: 7:30AM - 9:00PM

Sat: 9:00AM - 6:00PM

Sun: 10:00AM - 4:00PM

96.6% would refer friends and family to us

2 stars Michelle M Featured review

I selected this salon because it is close to work for me. I looked at all of the team members and selected the one that styles her hair in a way that I thought she would most understand what I like. She was running behind so another girl came to get me and said she was behind so they were switching to her since I hadn't seen her before anyway. She said I hope that is okay. I should have said no, but I went ahead with her and explained what I wanted.

Part of the way through my cut, she was asking someone else if they had time to rinse her client that had color on and that person didn't have time, so she finished my hair and let that other client just wait. So, then I felt like she was rushing through mine and just cut the rest of it short. I felt like if I would have waited for the person I selected, she would have been rushed because of being behind and this person didn't do a good thorough job because of her situation. So, now, I have a haircut that I paid a lot of money for that I am frustrated with.

I am usually not a complainer, but I was so frustrated this morning when doing my hair, that I wanted to drive over there and say, "Fix my hair and spend the time to do a good job." But I also I don't want to be that dreaded customer that everyone hates and it would be really uncomfortable. I want to get it fixed, but I also don't want to go pay $50 somewhere else because I paid $50 to you yesterday.

I was really looking forward to how close you are to my office so I could start going there. Very frustrated that I wasted $50 and have the same issues, but shorter hair.

6 years ago

Landis Salon Marmalade replied:

I am so sorry to hear about your unfortunate visit with us as this was truly not our intention. We would love the opportunity to make this right for you. We want you to love your hair and we we will do anything we can to fix it for you. We love feedback from our guest and please do not ever feel like you cannot express your concerns to us as we will do our best to ensure your next experience exceeds your expectations. Please give us a call at 801-485-5506 and ask for Dakota to talk furthermore about your experience and how we can get you taken care of.

3 stars Avila M Customer since 2021