99.7% would refer friends and family to us

5 stars Verified customer

Always very friendly and knowledgeable. Clearly explains the issue with your vehicle and recommends with honesty. I have been using L&M for 3 years now and is always a pleasure to return. Highly recommend them for all automotive needs.

5 stars Verified customer

Great service as ussual

5 stars Verified customer

I was a brand-new customer, was courteously received and all the services I needed were performed as requested. There were two additional items that needed replacement. I was called, okayed the work, and the car was ready on time, as promised.

5 stars Verified customer

I know that I can trust their work

3 stars Verified customer

Was charged more than I was quoted over the phone and nothing more was done. They also charged for hooking up an Audi scanner for errors, which is normally deducted when you have it fixed through a shop. Was a couple hundred more than the deal quoted. Next time, I will just stick with the dealer.

L & M Auto Center replied:

Mr. Harlan:

The quote you were given on the phone was an EXACT price you approved.

You were untruthful to write â??was couple of hundred moreâ?�.

The charge for â??hooking up an Audi scannerâ?� to your vehicle was included in the quote you approved.

Writing that â??nothing more was doneâ?� is not true. We reset your tire monitor system, as requested by you, at no charge.

You were not satisfied with the explanation of services provided to you.

You were thoroughly explained the diagnosis for an engine light that was on and all possible outcomes of the repair, including the first step of repairing your vehicle and that there may be further problems.

There was no other way to explain this for your understanding.

We appreciate all feedback from our customers, whether good or bad.

However, supporting facts should be presented before writing a review for any business.

We wish you well in your search for repairs of your vehicle.

5 stars Verified customer

Best service center I have ever used

5 stars Verified customer

My car was ready earlier than I expected. Work was done professionally and everything was left clean.

5 stars Verified customer

Always professional. Never a concern about leaving my miata. I always know that my car will be serviced as needed. Great job, as always!

5 stars Verified customer

The job was done correctly and on time.

5 stars Verified customer

Always a job well done

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