I want to say how much I appreciate Ken's attitude, expertise, and professionalism. He is really good at what he does, and I appreciate the care he takes to explain things. I've never had a problem that couldn't be addressed, and thanks largely to him, the customer experience is always great.
I would say L&M is the best auto maintenance operation I've ever had the pleasure to deal with. I mean this sincerely. Thanks to all of you at L&M.