Took my 90 year-old father to the office. Appointment was at 10:00, we arrived at 9:50. Did not get called to go back to the examination room until 10:45. He got a couple of tests but mostly sat around waiting back there too in examination room. He was just there for a routine examination of his one good eye. Did not walk out the door until 11:20.
Staff was nice and caring but the excessive wait time spoiled the experience.
Be sure to take a book to read, you'll need something to kill the time.