This is lengthy, but it is about my horrible experience with this place. i hope it prevents other people from wasting their money here. When I first started going here early 2012 I was their biggest fan. I recommended them to everyone. I bragged about how great and pain free the laser was. I even asked what it was called and they told me the alma.
After my first session of hair removal on my legs, I decided to purchase a Brazilian package. I had one more appointment where I received my second session on my legs and my first for the Brazilian. I was still bragging about this pace. Then I received the phone call a few days before my next session informing me that the alma broke. They said I could go in and have them use an older more painful laser or wait two weeks for the alma to get fixed. I opted to wait.
The weeks passed and I had to call them every two weeks for 7 months until I finally demanded a refund and they made me schedule a "refund consultation." I showed up ready to argue my case, but the gentleman I spoke with actually talked me out of it. He said that they were getting a new alma delivered in a week and that I would have unlimited sessions for life because of how much I spent there already. I was content until he told me that they were booked for the next 3 months! Nonetheless I agreed and made the appointment.
I showed up three months later and the place completely changed. I was nervous and I asked the receptionist if they got the alma back and she said she didn't know because she was new. Before I laid on the table I asked the technician if it was the alma and she didn't seem to be sure. I explained to her that the only reason I didn't get a refund is because I was promised the alma would be back. She then said "yes alma." As she was about to start I noticed the machine looked different. So I asked again and she said "yes" again. Then she zapped me and I knew for sure this was not the alma. I got upset and told her. It was at this moment that I realized there was a huge language barrier. She had no idea what I was saying.
I asked for the supervisor. They informed me that there wasn't one there and that they would have someone call me later. No one called me later. I waited two days before I called them back and they took another message, I waited another two days and called back and finally got the person in charge on the phone. I explained to her my experience and she was not helpful at all. She became nasty and said that they never give refunds. She informed me that they were under new ownership and whatever the other owners offered me doesn't matter anymore. I couldn't believe it.
I figured I wait a little while to see if they would eventually get a better laser, but instead I received an email that they closed and were relocating. That was months ago. I received 3 out of 12 sessions. My next step is to report them to the better business bureau BBB.