63.0% would refer friends and family to us

1 stars Customer since 2013

I do not recommend this business at all. Are they still open? Between my sister and I they owe us thousands of dollars and they seem to have disappeared.

1 stars Verified customer

This in the shadiest company I have ever dealt with. My friends and I spent thousands of dollars on services with them. They would cancel appts on us, not answer phone and and then they shut down their doors and emailed they were moving locations and would be in touch soon. 4 months later, still no word.

1 stars Verified customer

Absolute disgrace. Bought a groupon for laser hair removal, was told I needed to buy 2 additional sessions, so I paid extra for that. I went to a few sessions no problem. All of a sudden the excuses started. The machine was broken. Then none of their multiple phone numbers worked. Then I was able to get through weeks later on one of the phone numbers but had to cancel my appointment. When I was about to reschedule, then all of a sudden I got an email saying that they had new owners, which I thought great, maybe they will treat people better than the last time. WRONG. In their email they have the OLD address still, so I sent an email to the email provided in that email asking for their address and no reply. And the phone number in the email does not work. I cannot find their new address anywhere through a google search. SCAM ARTISTS.

1 stars Verified customer

Scam! Ran away with my money and no where to be found

1 stars Customer since 2012

I only did 1 star because I had to... I am so pissed off with laser Clinique... My last 3 appointments on 2 different services (underarm and Brazilian) we're cancelled because the laser was broken... Now they are moving with an opening date in September which never happened and now a month later they are still not open with no updates as to when they plan on opening.... Seriously BAD business practices... I feel if there are not answers soon a lawsuit for our money back should be put in play... I've spent hundreds of dollars with promises of lifetime services but they can't even fulfill their original packages and I'm sure there are tons of others out there with the same issues.. As I've noted from other reviews... They can not continue to get away with these type of business practices. I don't even want to deal with them anymore and I want my money back. You can't even get in contact with anyone to speak to them. I grew up in Copiague and will search out any place they are supposed to be doing construction... And unfortunately I feel I will find nothing of the sort. This has become unacceptable and they need to be taught a lesson by suing them for everyone's money that we were all screwed out of. Enough is enough. Technology is sweet and they can be found. This is beyond poor business practices this is now robbery. I recently emailed them again for an update and am awaiting a response. Let's see if I get one. Unfortunately I assume not... Not from crooks like these guys!!!!

1 stars Verified customer

took our money and closed down, they keep emailing saying that they are moving but it never happened.

1 stars Verified customer

THEY ARE A HUGE SCAM!!!! Do not use them. They have canceled on me for the last 5 months and are now closing!!! I am going to the Better Business Bureau.

1 stars Verified customer

They cancel appointments at the last minute all the time.

1 stars Customer since 2013

This is lengthy, but it is about my horrible experience with this place. i hope it prevents other people from wasting their money here. When I first started going here early 2012 I was their biggest fan. I recommended them to everyone. I bragged about how great and pain free the laser was. I even asked what it was called and they told me the alma.

After my first session of hair removal on my legs, I decided to purchase a Brazilian package. I had one more appointment where I received my second session on my legs and my first for the Brazilian. I was still bragging about this pace. Then I received the phone call a few days before my next session informing me that the alma broke. They said I could go in and have them use an older more painful laser or wait two weeks for the alma to get fixed. I opted to wait.

The weeks passed and I had to call them every two weeks for 7 months until I finally demanded a refund and they made me schedule a "refund consultation." I showed up ready to argue my case, but the gentleman I spoke with actually talked me out of it. He said that they were getting a new alma delivered in a week and that I would have unlimited sessions for life because of how much I spent there already. I was content until he told me that they were booked for the next 3 months! Nonetheless I agreed and made the appointment.

I showed up three months later and the place completely changed. I was nervous and I asked the receptionist if they got the alma back and she said she didn't know because she was new. Before I laid on the table I asked the technician if it was the alma and she didn't seem to be sure. I explained to her that the only reason I didn't get a refund is because I was promised the alma would be back. She then said "yes alma." As she was about to start I noticed the machine looked different. So I asked again and she said "yes" again. Then she zapped me and I knew for sure this was not the alma. I got upset and told her. It was at this moment that I realized there was a huge language barrier. She had no idea what I was saying.

I asked for the supervisor. They informed me that there wasn't one there and that they would have someone call me later. No one called me later. I waited two days before I called them back and they took another message, I waited another two days and called back and finally got the person in charge on the phone. I explained to her my experience and she was not helpful at all. She became nasty and said that they never give refunds. She informed me that they were under new ownership and whatever the other owners offered me doesn't matter anymore. I couldn't believe it.

I figured I wait a little while to see if they would eventually get a better laser, but instead I received an email that they closed and were relocating. That was months ago. I received 3 out of 12 sessions. My next step is to report them to the better business bureau BBB.

1 stars Customer since 2012

just another excuse or stall tactic to use and keep everyone's money

FRAUD FRAUD FRAUD FRAUD

DO NOT USE THIS COMPANY