I arrived about 15 mins late to my IPL appointment (after calling first for better directions than my GPS gave), and both staff present were unnerved. Be sure and enter "Ct" in your GPS, not "Rd".
Coraly was quite thorough in explaining the process and possible side effects, etc. The treatment was both relaxing (with the cool gel that gets applied) and a little uncomfortable, but not in a way that should scare anyone away.
A Satisfied Customer