The staff has always been pleasant at each of my appointments. The three star rating is based on my overall experience so far, specifically results (or lack of!). I am receiving laser hair removal on my full arms. I've gone to six treatments and unfortunately have seen no change at all. Understand that the effectiveness varies from person to person, but I would expect to see "some" results by now. I only have a couple of treatments left in the package I purchased and sadly, feel like it has been a waste of money and time. No offense to any of the technicians, they've been great. My expectations is that after the final session I will have the same exact hair growth, texture, and amount as before I started with Laser MD. Not very motivated to buy additional treatment sessions based on the experience thus far.