Although I had not been seen before, I HAD submitted paperwork and scheduled a first appointment, but not until October. Having an "eye concern" last week, you fit me in same day. The staff were all very pleasant and efficient, and the doctor was wonderful. He performed an extensive test (all while I was a "fit-in" patient) and his explanation of what was going on was professional yet understandable (he recognized I am a healthcare professional, and spoke in my language), relieving my concerns. I truly appreciate the excellent and extremely timely visit.