It was such a great experience! At first my original stylist was running a little behind so they switched me to Monica, a higher stylist who was available, at no extra charge. Monica was so kind and really made me feel comfortable since I wasn't too sure about getting a haircut. I loved her suggestion for the face framing and the haircut turned out amazing; way better than I would have imagined. Then a few days later, I felt like I needed a few more layers on the one side which they took care of for me no problems or charge. Highly recommend this great salon.