I called on a Saturday asking for any last minute openings, and they just happened to have a cancelation on Monica's schedule. I arrived 15 minutes early and was greeted by the front desk staff who were all sweet and smiling. Monica came out right away and started my appointment early. I asked her for a trim. She was kind, gentle, bubbly, and friendly. She actually gave me a trim and did not chop of inches of my hair. I would definitely recommend her.