I love Ashley, and she is very talented. However, I never have an idea what the cost is going to be, as it seems to change. When I was checking out, and I was asking about the cost of each item, it was as if I was offending the receptionist. An itemized receipt would be great. The only other thought I have, is that the shampoo area is too cramped. It should be a great experience, but most of the time you have someone trying to climb over you.