1st time here, Receptionist was nice and friendly, 1st Vet Tech - was very pleasant, patient and extremely understanding. Was nice to feel heard, and addressed all my concerns with my new 12 wk old Kitten, also all my concerns with my 9 mo old puppy. Veterinarian Dr. was also very Friendly and examined my pets and addressed all my concerns with care and answered all my questions and concerns. The tech who brought out my kitten was also very pleasant. Last tech who brought out my puppy was pleasant at first, started to explain my pets medicines but when asked to help and show how to apply and give meds to my kitten and pup, was disturbed with my questions, I asked if she could help me and teach me how to administer the 1st dose to my kitten who is being dewormed, she then told me she was the only tech in the back and was hesitant to help. I expressed this was my 1st time and i needed to know how to do it. She replied “ hold on, let me gown up, I’ll be right back “ she came back, told me she could only give my kitten 1 syringe of a 2 syringe - 1st day treatment because she was not authorized to administer the other syringe ! I felt she was in a hurry bothered with my concerns because it was close to 12:30 maybe her lunch time ? Overrall my visit was good but being that i had never treated my pets with meds and sickness , i felt a little stressed and concerned that i felt i wasnt being given the proper training to do what i needed to do at home .