Being that this was the first time that I was able to go inside with my dog because of COVID I was very disappointed to see how he was treated. I felt that the doctor and staff made assumptions about his personality, stating that I need to see a trainer, he’s very skiddish, etc without actually taking the time to pet him and get to know him before grabbing him for an exam. My dog consistently gets compliments on how well behaved he is for being just a puppy and I think if the doctors took the time to get to know him instead of rushing us in and out to get to the next person they would have seen that.
Thank you for your feedback. We will be sure to address this at our next staff meeting. It's important to us that we make all pets coming through our doors as comfortable as we can, while also ensuring safety of them and our staff. We hope that the next time your dog comes in, we're able to make him feel more at home.