The appointment and cleaning were fine. What I'd like to change is the number of reminders about the appointment. No doubt people tune some of these out and don't show up. But, I started with an e-mail reminder a month ago, to which I responded in the affirmative. Then I got a couple of texts and e-mails, and land line phone messages, as well. The straw that broke the camel's back, so to speak, was a 7 a.m. text (my phone tones were set on high, as they need to be so that I can respond to emergencies with my 91 year old mom) for an appointment at 9. I didn't plan to get up until 8:15. I mean, what is overkill. Aren't one or two reminders enough?