My experience with the Hygienist yesterday was awesome. She was very fast and did a wonderful job explaining everything to me. I felt like she cared about me and my situation. Although, I do have to say I'm not giving higher scores because, the front office staff did not give me the info requested. Iowa's needing a prescription for tooth paste that the hygienist prescribed. I asked for a prescription so that my insurance and FSA card would pay for that. The front office staff told me they would call in the prescribed tooth paste but, the receptionist did not call it in or even call me. I have also wanted to get a price quote for clear correct and ceramic braces. I asked her personally to email me the quotes and still has not. I've asked repeatedly like 4 times to different receptionist and not one can seem to give me an answer. Still waiting.