Doctor is great. Knowledgeable, friendly and to the point. lindsay who does the grooming is always great. the front desk staff did some things that were questionable. For instance, I was told that the grooming was free and that the cost of dental check was $120 due too the special percentage off for dental month. When i was told (after procedure) that I was mistaken about the cost I asked to be told what the cost was. I was informed that I was correct and that the cost IS $120 with the discount but that there are many other things that were added into the cost bringing the total to $391!! As you can imagine my surprise at triple what i thought! I had also been given a box of treats to give my dog as if i was being given a gift. Come to find, that $24 was added to my bill for these treats without asking me!!! I find these additions to be questionable business practices to say the least!
I was very concerned after seeing your review and absolutely want to address your concerns. Please contact me at your earliest convenience so I may look into your case. I cannot cross reference without a patient or owner name so I cannot comment on your procedure. It is not uncommon for patients to have a slight cough for 1 to 3 days following gas anesthesia due to the breathing tube but that should have been discussed with you at release. Full dental cleanings and polish have not been 120 dollars for at least 10 years however if you were misquoted then I definitely will look into that and do whatever is fair. The box of treats are dental chews designed to slow the rate at which tartar and plaque return.
Your baby should have not been in any discomfort at all during the night but , again I need some specifics to look into this situation. Please contact me at your earliest convenience so I may address your concerns and do whatever is right .
Sincerely, Dr. Muratore
Janet and michael S
Customer since 2013
All Staff were efficient, friendly and very helpful ❤️ They all have a true passion for animals
Dr. G was so patient as I explained the list of issues my dog was experiencing. I didn't feel rushed at all. When I was sent home with various meds for him, I felt comfortable on when and how to administer. I am very pleased with Legacy!
Excellent Doctor and I trust his judgement completely. There is always a long wait at this business and that is my only suggestion. Otherwise, everyone is very professional and I have faith in the treatment and care of my dog.