Doctor is great. Knowledgeable, friendly and to the point. lindsay who does the grooming is always great. the front desk staff did some things that were questionable. For instance, I was told that the grooming was free and that the cost of dental check was $120 due too the special percentage off for dental month. When i was told (after procedure) that I was mistaken about the cost I asked to be told what the cost was. I was informed that I was correct and that the cost IS $120 with the discount but that there are many other things that were added into the cost bringing the total to $391!! As you can imagine my surprise at triple what i thought! I had also been given a box of treats to give my dog as if i was being given a gift. Come to find, that $24 was added to my bill for these treats without asking me!!! I find these additions to be questionable business practices to say the least!
I was very concerned after seeing your review and absolutely want to address your concerns. Please contact me at your earliest convenience so I may look into your case. I cannot cross reference without a patient or owner name so I cannot comment on your procedure. It is not uncommon for patients to have a slight cough for 1 to 3 days following gas anesthesia due to the breathing tube but that should have been discussed with you at release. Full dental cleanings and polish have not been 120 dollars for at least 10 years however if you were misquoted then I definitely will look into that and do whatever is fair. The box of treats are dental chews designed to slow the rate at which tartar and plaque return.
Your baby should have not been in any discomfort at all during the night but , again I need some specifics to look into this situation. Please contact me at your earliest convenience so I may address your concerns and do whatever is right .
Sincerely, Dr. Muratore
Customer since 2015
Thank you to AJ and Jimmy for their assistance. I am physically challenged and "little things" like helping me to and from my car with my pets was a BIG help. I was never made to feel like this was an inconvenience or "not their job". Both treated "my babies" like their own. Thank you for what you do!!!
Dr. Muratore and Dr.Gill are awesome vets. They take time and really care for your pet. They are compassionate and offer excellent service. Staff is amazing and so helpful. Pleasure to take my pets here.
I have been bringing my pets to Legacy Animal Hospital for the past fourteen years for health maintenance, treatment for serious illness or injury, and for boarding. Dr. Muratore, Dr. Gill, and all the wonderful people of Legacy have always given my pets kind and loving care as though they were their own. They have been there throughout the years, through the joy of introducing a new puppy or kitten and the sorrow of an elderly pet passing away. They were compassionate in helping me and my family cope with the immense grief and get through some terrible days such as when a beloved fifteen year old dog passed away some years ago. Once again they are helping us get through another difficult time this week when our thirteen year old Basenji, Misty, was diagnosed with kidney disease and an enlarged heart. The doctors, technicians, and support people went out of their way to diagnose and treat Misty quickly, and keep her comfortable as though she were their own pet. For that myself and my family are infinitely grateful.
Usually not a bad wait, but sometimes there is ( but you have to consider what’s happening for the pet families before you, possibly something very sad). The staff has always been friendly from the ladies answering the phone to the technicians and the doctors have never made us feel rushed. They are always professional yet friendly, and treat our fur babies with respect. The docs also are very good at answering questions and reassurance. We did have a dog who passed a few years ago, and thought it was very professional the doctor himself called to break the news. Truly compassionate people there. We have been coming here for about 9 years, and will continue to do so.
THE BEST VET IN NEVADA.HIS STAFF HAVE BEEN THERE FOR ME EVERY STEP OF THE WAY . I HAVE HAD DR.MURATORE AS MY VET FOR ALMOST 12 YEARS NOW. I WILL NEVER FORGET THE HOME INVASION AT MY HOME JULY 2016 WHEN THEY PEPPER SPRAYED MY DOG . WHEN I CALLED DR. MURATORE HE TOOK HIM IN RIGHT AWAY AND DIDN'T CHARGE ME TO SEE HIM, HE FIXED HIM UP IN A JIFFY AND WE WENT HOME.
I love Legacy. They are always prompt when I call in or stop by for refills on meds. I never have to wait long for appointments and the vet techs are awesome. The vets, tho are the best I've seen. Two thumbs up!!!