Doctor is great. Knowledgeable, friendly and to the point. lindsay who does the grooming is always great. the front desk staff did some things that were questionable. For instance, I was told that the grooming was free and that the cost of dental check was $120 due too the special percentage off for dental month. When i was told (after procedure) that I was mistaken about the cost I asked to be told what the cost was. I was informed that I was correct and that the cost IS $120 with the discount but that there are many other things that were added into the cost bringing the total to $391!! As you can imagine my surprise at triple what i thought! I had also been given a box of treats to give my dog as if i was being given a gift. Come to find, that $24 was added to my bill for these treats without asking me!!! I find these additions to be questionable business practices to say the least!
I was very concerned after seeing your review and absolutely want to address your concerns. Please contact me at your earliest convenience so I may look into your case. I cannot cross reference without a patient or owner name so I cannot comment on your procedure. It is not uncommon for patients to have a slight cough for 1 to 3 days following gas anesthesia due to the breathing tube but that should have been discussed with you at release. Full dental cleanings and polish have not been 120 dollars for at least 10 years however if you were misquoted then I definitely will look into that and do whatever is fair. The box of treats are dental chews designed to slow the rate at which tartar and plaque return.
Your baby should have not been in any discomfort at all during the night but , again I need some specifics to look into this situation. Please contact me at your earliest convenience so I may address your concerns and do whatever is right .
Sincerely, Dr. Muratore
All staff members were exceptionally kind and courteous. My dog and I were quickly shown to an exam room, the technician quickly obtained vital signs and the doctor was very compassionate and gentle with my older dog.
I can't praise Dr. Gill and his staff enough. They went above and beyond for our Bella. We used to go to another Vet but came here this year because of their great reviews and boy did we make the right decision. Best veterinary hospital we have been to. They REALLY do care!!! Thank you!!
Thank you to AJ and Jimmy for their assistance. I am physically challenged and "little things" like helping me to and from my car with my pets was a BIG help. I was never made to feel like this was an inconvenience or "not their job". Both treated "my babies" like their own. Thank you for what you do!!!
Dr. Muratore and Dr.Gill are awesome vets. They take time and really care for your pet. They are compassionate and offer excellent service. Staff is amazing and so helpful. Pleasure to take my pets here.