Doctor is great. Knowledgeable, friendly and to the point. lindsay who does the grooming is always great. the front desk staff did some things that were questionable. For instance, I was told that the grooming was free and that the cost of dental check was $120 due too the special percentage off for dental month. When i was told (after procedure) that I was mistaken about the cost I asked to be told what the cost was. I was informed that I was correct and that the cost IS $120 with the discount but that there are many other things that were added into the cost bringing the total to $391!! As you can imagine my surprise at triple what i thought! I had also been given a box of treats to give my dog as if i was being given a gift. Come to find, that $24 was added to my bill for these treats without asking me!!! I find these additions to be questionable business practices to say the least!
I was very concerned after seeing your review and absolutely want to address your concerns. Please contact me at your earliest convenience so I may look into your case. I cannot cross reference without a patient or owner name so I cannot comment on your procedure. It is not uncommon for patients to have a slight cough for 1 to 3 days following gas anesthesia due to the breathing tube but that should have been discussed with you at release. Full dental cleanings and polish have not been 120 dollars for at least 10 years however if you were misquoted then I definitely will look into that and do whatever is fair. The box of treats are dental chews designed to slow the rate at which tartar and plaque return.
Your baby should have not been in any discomfort at all during the night but , again I need some specifics to look into this situation. Please contact me at your earliest convenience so I may address your concerns and do whatever is right .
Sincerely, Dr. Muratore
Customer since 1997
Lindsey is very good and kind and very efficient and prompt.
I never saw the vet physically touch/examine my dog. We were not given any discharge paperwork, nothing that even gave a diagnosis or any discharge instructions. The bill was >$250 & that didn't include any medications.
I love this Clinic. Everyone goes above and beyond for my furry babies. My beautiful Princess Gracie Mae made her journey to the bridge on Wednesday with the help I'd your staff. Your staff also was very caring and accommodating during the process. Thank you for everything. My only con is the reminder that was most likely automated for Gracie s next appt.
I wish I had found this vet when my dog was a puppy! Luckily we found Dr. Terry Muratore when Bella was about 3 1/2 years old (she is now 5 years old). I had been treated so badly at so many vets for so long that I had forgotten what it was like to have an amazing vet who not only cares about your pet but also it's human owner.
Everything from the front office staff to the vet techs is truly inspiring to see. These staff members truly love what they get to do each day and it shows. Keep up the great work that you do Legacy Animal Hospital. We will never go anywhere else!
Took great care of my little guy! Not only were they great at explaining everything to me and walking me through step by step but they also take cost into thought and dont ovee charge. Very friendly staff!
When I brought my dog to be groomed and get his rabies shot I waited for over an hour for a nine o'clock appointment. This was the second time for a shot I have waited that long. When you have a dog who would rather do anything but sit for an hour, this does not work. Then when he went in for the shot, the man who gave it to him was not the regular vet and he did not introduce himself. Was he a vet, what was his name? I go there as I like Dr. Terry. Lindsey who is the groomer is mostly on time and does a good job....no complaints there. The people I know with animals will not wait an hour for a shot.