Doctor is great. Knowledgeable, friendly and to the point. lindsay who does the grooming is always great. the front desk staff did some things that were questionable. For instance, I was told that the grooming was free and that the cost of dental check was $120 due too the special percentage off for dental month. When i was told (after procedure) that I was mistaken about the cost I asked to be told what the cost was. I was informed that I was correct and that the cost IS $120 with the discount but that there are many other things that were added into the cost bringing the total to $391!! As you can imagine my surprise at triple what i thought! I had also been given a box of treats to give my dog as if i was being given a gift. Come to find, that $24 was added to my bill for these treats without asking me!!! I find these additions to be questionable business practices to say the least!
I was very concerned after seeing your review and absolutely want to address your concerns. Please contact me at your earliest convenience so I may look into your case. I cannot cross reference without a patient or owner name so I cannot comment on your procedure. It is not uncommon for patients to have a slight cough for 1 to 3 days following gas anesthesia due to the breathing tube but that should have been discussed with you at release. Full dental cleanings and polish have not been 120 dollars for at least 10 years however if you were misquoted then I definitely will look into that and do whatever is fair. The box of treats are dental chews designed to slow the rate at which tartar and plaque return.
Your baby should have not been in any discomfort at all during the night but , again I need some specifics to look into this situation. Please contact me at your earliest convenience so I may address your concerns and do whatever is right .
Sincerely, Dr. Muratore
Pleasantly surprised by how attentive everyone is.
Took my dog (cronic crusty nose) his condition, not his name to Legacy. Been using "Snout" an online product that touts miracles within a few applications. Two years later Rowdys nose just kept getting worse. Dr.Briggs advised me to use A&D ointment. It is inexpensive available and wow, it works. Within a week Rowdys nose is satiny smooth. Thank you Dr. Briggs and of course Dr. Muratory such great vets. Carol & Rowdy
This was our first visit. My baby girl was looking for a new doctor to help her with her kidney and liver issues. She gets constant UTI's and we were shopping for someone not only knows what he/she is doing but has compassion and concern for their patients. We did like the doctor. However, after our visit we called back that day and left a message with Bre to speak with Dr. M and our call was never returned. We called back again around 5pm that day to see if Dr. M got our message and I believe her name was Ashley then we spoke with. She said they have our message but they had 2 emergency and that the doctor will call us back later in the evening. I do understand, but it would of been nice to have our call returned. Not sure if well go back.
Dr. T is the best vet we have ever had. He genuinely cares about you and your pet. He always spends as much time as needed with you and does not rush through appointments. He has our complete confidence in our pet's health care.