1 stars Anonymous Featured review
I had to come in since my dog had failed her first FAVN test. I was assured by the vet that my dogs would pass with no problem. This was not the case for one of my dogs. If I had known there was a chance of failure, I would have waited for their new vaccines to process since the FAVN is not a cheap test. Because of this failure the staff had offered to cover a portion of the cost since it was their mistake. That was not honored and I had to pay the full cost for a new test. The staff was very unapologetic and offered me nothing for their mistake. Very disappointed with the service.
Dear Anonymous,
Sorry for your misunderstanding about how fluorescent antibody viral neutralization testing works but allow me to clarify a few things. There was no mistake made by either my staff of the diagnostic laboratory at Kansas State University where 1000's of sample are tested annually. Our hospital merely draws the blood sample and submits it to the lab for testing. There is never any instance where anyone can state with 100% certainty that the particular patient will pass. The test is designed to determine if the individual patient has adequate antibody levels to protect against rabies. We followed the recommended protocol by the letter and, of course, hoped for a positive result so as to make your trip to Hawaii smoother. My office manager called the lab to see if there was a reduced price for sample re-submission and testing however, unfortunately there was not. We certainly understand your disappointment in the outcome of the test and the need to wait a bit longer before your move however I can assure you that protocol was followed to the letter and we hope that your baby receives a "passing" score on the test and you can continue your adventure in Hawaii. Please do not hesitate to contact me with any further questions or concerns.
Sincerely,
Dr. M
5 stars Anonymous Verified customer
Very friendly staff and Chad the vet was great!
5 stars Sharlene & Rick P Customer since 2021
Dr BOWER IS WONDERFUL
5 stars Anonymous Verified customer
We certainly appreciate your getting us in last minute before the holiday.
The team is always great. And I always feel my pup is well cared for.
5 stars Julio/Chanty C Customer since 2021
Everything I expected
5 stars David H Customer since 2017
The staff there are amazing!! Always treat me and my munchkins with love.
5 stars Sherry/Frank S Customer since 2021
So thankful for Dr Bower and team. They all take wonderful care of our dogs.
5 stars Michele B Customer since 2022
I’m dog is a new patient, and this vet was kind enough to take his time and get a thorough evaluation of him.
I have had horrific experiences with vets in The Valley, that are incompetent or don’t care. I didn’t get this impression from Legacy.
5 stars Debra W Customer since 2022
Nice facility and great staff. Everything went very smooth.
5 stars Lizette/Keith C Customer since 2020
My baby girl, Arya, always comes out of there with a big smile, wagging her tail and feeling good!
5 stars John B Customer since 2021
Dr. Bower and the young assistant were great. The whole staff is easy to work with and cares about our dogs.