The entire staff really does exceed expectations. Amy was our vet tech, and she was so sweet to our Yorkie. It's really the first vet I've ever been to where he didn't shake, not even once. Amy even talked to him and held him close to put him at ease. I do wish I didn't have to use the free exam just to fill his flea/tick prevention since most can be bought OTC, but I do understand them covering their bases. (And hey, first free exam isn't something that most Vets offer!) I can say however, that Dr Ryder performed a true exam, which I didn't expect. She caught all of his health issues (though I already knew them), but I was quite impressed that she hit on all of them in his exam. Most Vets, in my experience, do not do a thorough exam when just filling an RX for a 1st time patient. With our dog Bear, we were very impressed Dr Ryder and Amy both remembered him and his anxiety. They were very careful and patient with him, taking extra measures to make both he and Maximus (our Yorkie) comfortable.The prices are reasonable, and the receptionists are friendly. Everyone was accommodating. We have found our home Vet and highly recommend them.