97.0% would refer friends and family to us

5 stars Customer since 2012

Yesterday, I called with an "emergency" at 10:30 am., Dr. Lerner saw me within fifteen minutes of my call.. I'm glad to report, after treatment, within a few hours the irritation to my eye began to subside. Within 24 hours, the medication prescribed worked as predicted. Many thanks Dr. Lerner.

1 stars Verified customer

Incompetent and rude. Prescription was wrong from the beginning. Dr. Lerner implied I was lying and prescription changed in a few months. Front desk clerk was aggressive and confrontational.

Lerner Vision Care replied:

As Paul Harvey used to say: And now, for the rest of the story...

First, I apologize for your inconvenience and that you had issues with your glasses (from the exam 6 months ago). I always strive to give patients the most accurate glasses prescription possible, based on all the data, measurements, and a patient's responses during the refraction. Sometimes, when the glasses are made, there can be issues, such as lens quality, inaccurate frame fit/adjustment/measurements, or, simply, a slight difference in how you were seeing in the exam room vs. the real world.

My office policy is to perform a re-check up to 90 days after the exam at no cost, in case there are any issues with the new prescription. You did not make an appointment until six months after the exam. Things can change within that time period, and I did measure a slight change in the prescription. We charged a small fee, $25.00, to re-check the prescription, listen to your issues, and I even gave you (at no extra charge) some contact lenses to tide you over. Yes, you did have the glasses made elsewhere, which is fine; but the optical side that practices next to me cannot make you a free pair of glasses; they did not make the initial pair six months ago. I am glad that the other optical worked with you to get you new lenses. Best Wishes for your future endeavors.

5 stars Verified customer

Excellent job thank you

5 stars Verified customer

Excellent experience with Dr Ross! She was professional, efficient and very pleasant. The shop is very nice and well run. Very pleased with my experience.

5 stars Verified customer

Dr. Lerner is great. Very knowledgeable and professional. She is a joy. Super nice. The staff is friendly and very capable/competent. Love the new office.

5 stars Customer since 2012

I felt Dr. Lerner was exceptionally through in her examination of my eyes. She has the most up to date testing equipment that assists her in diagnosing any medical eye problems that have developed since she tested my eyes two years ago . Dr. Lerner has such a cheery lovely personality. Being a senior I greatly appreciate the careful attention she gives my eye sight. Very sincerely, B. Peterson

5 stars Customer since 2018

Everyone professional and nice

5 stars Customer since 2018

Dr. Ross was great and did an excellent, thorough job.

5 stars Customer since 2018

Really appreciate Dr. Lerner's kind and professional attention. She noticed some things that no one else had ever mentioned to me and took time to help me understand. She also is quick to advocate for insurance coverage where possible.

5 stars Customer since 2018

Great customer service,Dr Lerner was extremely kind and patient.

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