The front desk staff and the first clinician that tested my pressures were all very friendly and helpful. The ophthalmologist was quite rude and had terrible bedside manner. Prior to her walking in the door, I could hear her complaining about a patient and saying "I don't have time to keep calling." She made several comments to me that were very demeaning including practically berating me for messing up the name of a medication (I said it was a steroid and then said ZPak when I meant Medrol pack, but I said steroid and then corrected myself on the name of the med). She did not explain to me what she was doing when she was looking at my eyes and I was surprised when the instrument was touching my eyeball. When I tensed up I was told not to close my eye. Definitely could have been nicer.
She also commented about how primary care doctors should not be prescribing steroids for eye problems and allergists often misdiagnose. My issue was not fully ophthalmological and it was perfectly appropriate for my PCP to prescribe a medication for an allergy/irritation.
I am happy to discuss with a manager.
Thank you for this valuable feedback. We are dismayed that you were unhappy with your experience. Please feel free to call me directly, Jenn Sudama, Please call me at 415-886-1541 and ask my teammate, Nicole, to be connected to me.