Sarah and Katie are ALWAYS so friendly to us and our dog Crystal. They know here very well and know how to handle her (she isn't a fan of Vet trips). Lifetime has a very "small-town" feel to it which is an important quality to us. They are very accommodating if we have an emergency/problem and get us in right away. The newly renovated office space is fresh and clean. We are lucky to have this place in our community!
Very pleasant staff interaction. no wait time except for blood work to be run. Only complaint, the front desk is to high to be comfortable to write on. Like the new set up with the animals separated though.
Thank you, Joyce! We appreciate you taking the time to leave us a review.
And, yes, we know about the desk! Sadly, the person that designed and built it did not follow our specifications. The project was so complicated we were unable to fix it. However, in the future if you are uncomfortable let the staff know and we can provide you with a clip board instead so you can sit and write anything you need. Thanks again!
Customer since 2017
Great experience from walking in the door !
Staff friendly and attentive! Our dog greeted as well and cared for!
Dr Miller friebsjr and highly experienced!
Communication and care ! Team work to include you and your pet!
Everyone was so helpful and nice. Our dog, Bruno is completely blind and they were very patient with him. We also had him groomed and he looked adorable. We will definitely be a Lifetime Pet Center Family from now on.
Thank you, Sherry! We appreciate you taking the time to leave us a review. We look forward to seeing you and Bruno again soon!
CRAIG & INGRID F
Customer since 2015
We have been taking our pets to Lifetime Pet Center of New Richmond for a couple years now, and they have been great. They're very flexible, caring, and professional. I would not hesitate recommending them to anyone.
My cat Zeus had a dental problem, and I took him there for cleaning, but as I suspected he needed some extractions done. I like that they called me to let me know of some additional problems and thus gave me the choice of taking care of them right away or later. I was pleasantly surprised that the doctor himself called me to give me a summary of how things went and post-op instructions. Sarah at the front desk is professional and knows her job, which I appreciated. May sound strange, but I REALLY appreciated how clean the office was and had no detectable animal odors whatsoever. Most vets' offices smell horrible and you wonder about cleanliness, but not my experience here at all. I would definitely recommend this office to others!
Thank you so much for the review, Holly! We really appreciate you taking the time to let us know how we are doing.
Customer since 2017
I am highly satisfied with my experience at your office~
I want to personally recognize the lady who i first encountered on Monday when i literally carried Richey in my arms thru the front door in panic mode... i don't remember her name but she had shorter auburn hair and also note the young lady abt 5'1" with blonde hair, she mentioned her 2 or 3 rott dogs she had if that helps with i.d. bcuz i don't know her name either.
The office also had a very welcoming atmosphere with creative decoating ~
Thank you. Susan! That was Sarah, the practice manager, and Katie, one of our veterinary assistants. We appreciate you taking the time to leave us a review and to mention the staff members that impressed you.