84.2% would refer friends and family to us

5 stars Customer since 2010

I have been going to Linden since 1997.

Linden Optometry PC replied:

Hi Gernita! Thank you so much for returning to Linden Optometry for your vision care. We appreciate you, and all of our loyal patients, who return year after year and even generation after generation. It makes us very happy to know that you think so highly of our doctors and staff. Thank you for putting your confidence with us!

3 stars Customer since 2014

The service when your there is good it's the people when you call over the phone that went well trained

5 stars Customer since 2014

Very attentive service.

5 stars Customer since 2013

No complaints

Linden Optometry PC replied:

Dear Francisco,

We are all pleased to hear that you were satisfied with the service you received here. If there is anything else we can do for you, please don't hesitate to contact us!

1 stars Customer since 2009

My Doughter and I went I. To get our eyes chechef.. WILL NEVER GO BACK .. My chart was lost , my Doughter could not get her glasses because the dr filled the paper work wrong. The technician was pushing for us to get medical glasses after we had told her we had plenty on money on our flexible spending card! Terrible service. I will be posting my opinion else where.

Linden Optometry PC replied:

Dear Mr. L,

We love to get feedback from our patients. I will try to address each of your concerns. 1. Anytime a patient visits us, their chart is backed up electronically, so you need not be concerned about us losing your chart. 2. According to our records, your daughter received her eyeglasses in a timely fashion, exactly as ordered. 3. We stock a wide variety of eyeglass frames in all price ranges. Sometimes the dispensing opticians will start by showing you the value-priced frames unless you have indicated an interest in higher priced frames. They are trying to tailor your visit based on the feedback they receive from you. You are always welcome to browse any or all of the frame lines, from Prada to Coach to Cartier, and select the frames of your choice. In fact, some of our patients enjoy browsing for hours through the various designer frames. Thank you again for your inquiry.

1 stars Verified customer

I have been going to this optometrist for many years. The doctors I have seen throughout the years have all been great but the service from the rest of the staff have has slowly deteriorated to the point that I have chosen not to return. I used to go there for the convenience but it is simply not worth it any more.

Linden Optometry PC replied:

Dear Anonymous,

Thank you so much for leaving a review! Our doctors appreciate your kind words and look forward to seeing you again soon. Your vision is very important to us. The rest of the staff wish you well and hope they can better satisfy your needs next time.

5 stars Customer since 2004

Dear Linden I asked for Medicare or Medical to make sure I could use your service. I was informed not possible, so don't schedule me for the 11th please. You are top notch. If I could afford you I'd come in, but I can't right now. So I'm very sorry to cancel, but I must.

Ms. Beasley

Linden Optometry PC replied:

Hello Maxine B,

We would love to help you with your vision care needs. We do accept both Medi-Care and Medi-Cal, but unfortunately they both provide very limited vision benefits, so neither one will cover your needs. We would still like to help. We have eyecare specials running every month, including eyeglasses starting at $59.00 (single-vision lenses from a special collection of frames) so perhaps you could take advantage of one of these offers? Call us and let us work with you to find a solution.

1 stars Verified customer

The staff cannot get your appointment day, date and time correct, no matter how many times you telephone them to correct your appointment day, date and time. You cannot ignore this because they will charge you $25.00 for missed appointments.

Linden Optometry PC replied:

Dear Anonymous,

Thank you so much for contacting us with your concern. Your feedback is very important to us.

When a patient calls us to change an appointment date or time, we change it immediately in our computer system, while you are still on the telephone with us. Unfortunately, the texts and emails to remind you of your "original" appointment are already in the delivery queue and we cannot recall them, as much as we would like to. So, you might receive a text or email reminding you about an old appointment date/time, but you may ignore it, and have no worries whatsoever about being charged a missed appointment fee. In fact, none of our patients has ever been charged $25 for a missed appointment. Sorry for the confusion!

2 stars Verified customer

A young lady at the front desk named Miriam was very rude to me. I simply began to ask her a few questions and before I could complete my question she began to cut me off and and her voice grew louder and she seemed annoyed and impatient with me. She did not listen to my questions. I was not rude to her nor was I asking anything unusual. This experience is the type that makes me not want to return. Customer Service is key .

1 stars Customer since 2014

I had an eye exam for eyeglasses and contact lenses last week of March. I got my eyeglasses already but its been a month that I'm waiting for the sample lenses that was said need to be ordered, until now I dont have any updates from your clinic.

Linden Optometry PC replied:

Dear R.A.,

Our appologies! We attempted to contact you several times to tell you that your contacts were ready. Perhaps we have an incorrect telephone number for you? I see that you have been in to pick up your contacts and if there is anything else we can do for you, please let us know!