477 E. Colorado Blvd.
Alan Limfat, O.D.
Pasadena, CA 91101

Mon: 10:00AM - 7:00PM

Tue - Fri: 9:00AM - 6:00PM

Sat: 8:00AM - 5:00PM

Sun: 8:00AM - 1:00PM

82.1% would refer friends and family to us

1 stars Customer since 2019

Since Covid, the level of service unraveled.

Linden Optometry PC replied:

Thank you for your feedback. We do value you as a patient. Unfortunately, during this pandemic, everything has changed. We can no longer allow patients into the building without an appointment, and everyone must wait in line outside for a temperature check prior to their appointment. We apologize if our staff seemed rude to you. Yes, as you say, they are over-worked, as we have lost 60% of the staff due to the pandemic. They are under strict orders to minimize contact time with each patient. This is to minimize the spread of COVID-19, which far too many of them have caught as health care workers.

We all look forward to the end of the pandemic, we we can once again throw our doors wide open and welcome everyone into the building to browse for hours through our 10,000 sunglasses and eyeglasses, as we used to do. But for now, your safety and the safety of our doctors and staff come first.

You mentioned two open enrollment companies in your review. Who owns each of those companies?

1 stars Customer since 2006

The doctor exam was great and informative. But the the front desk and the workers helping you choose your glasses totally discourage me. Customer service shouldn't deserve a 1 star. It has been more than a week and haven't received a call about glasses, I also called for information and it wasnt even input in the system. I call today and the phone sounds off the hook. Poor customer service especially in these times NO GOOD.

Linden Optometry PC replied:

Thank you for your feedback. We do value you as a patient. Unfortunately, during this pandemic, everything has changed. We can no longer allow patients into the building without an appointment, and everyone must wait in line for a temperature check. We are operating at 30% capacity and we limit the amount of time each of our opticians and other staff members can spend with a patient. Our staff is not trying to be rude to you -- this is all to ensure social distancing and to minimize the spread of COVID-19.

We are very happy to hear that you were able to visit us in December, because we stopped accepting appointments for December weeks ago, to ensure social distancing. Our phone lines are not "off the hook" as you suggested -- we are receiving over 800 phone calls a day from patients who want to come in before December 31st, so all of our phone lines are in use and you are hearing a busy signal, indicating all lines are busy. We have had to turn away over 3000 patients this month, in order to keep the building clean and safe.

We wish we could throw our doors wide open and welcome everyone into the building to see our 10 doctors of optometry and browse through our 10,000 sunglasses and eyeglasses, as we do every December, but during the pandemic, your safety and the safety of our doctors and staff come first.

Regarding your eyeglasses, our opticians are trained to promise 3 weeks. If they promised you 1 week, we apologize, that was a mistake. During the pandemic, our normal turn-around time of 1 week is almost impossible. Our in-house optical lab and many outside optical labs have furloughed much of the staff, in order to ensure social distancing. Therefore, optical labs are running at minimum capacity, in order to minimize the spread of COVID-19, and everything takes a little longer.

Also, generally speaking, if any of our patients are using vision insurance, their eyeglasses must be shipped to the insurance company's private optical lab in another city or state, for completion. That's the insurance companies' rule, not ours. Rest assured that our staff is working overtime to expidite ALL eyeglass orders, including yours. All eyeglass orders are put into the system immediately by the optician, so if a patient's order is "not found" in the system, it's usually because the glasses were ordered under a different first name (such as a nickname instead of legal name), or the maiden name, or a new married name, etc.

The good news is, if you have provided us with an email, our computer system will automatically send an email to you within 3 minutes after your eyeglasses pass our "final quality inspection" and you will be able to pick them up at our Drive-Thru window to save time! Watch for an email later today.

5 stars Customer since 2010

I have been going to Linden since 1997.

Linden Optometry PC replied:

Hi Gernita! Thank you so much for returning to Linden Optometry for your vision care. We appreciate you, and all of our loyal patients, who return year after year and even generation after generation. It makes us very happy to know that you think so highly of our doctors and staff. Thank you for putting your confidence with us!

3 stars Customer since 2014

The service when your there is good it's the people when you call over the phone that went well trained

5 stars Customer since 2014

Very attentive service.

5 stars Customer since 2013

No complaints

Linden Optometry PC replied:

Dear Francisco,

We are all pleased to hear that you were satisfied with the service you received here. If there is anything else we can do for you, please don't hesitate to contact us!

1 stars Customer since 2009

My Doughter and I went I. To get our eyes chechef.. WILL NEVER GO BACK .. My chart was lost , my Doughter could not get her glasses because the dr filled the paper work wrong. The technician was pushing for us to get medical glasses after we had told her we had plenty on money on our flexible spending card! Terrible service. I will be posting my opinion else where.

Linden Optometry PC replied:

Dear Mr. L,

We love to get feedback from our patients. I will try to address each of your concerns. 1. Anytime a patient visits us, their chart is backed up electronically, so you need not be concerned about us losing your chart. 2. According to our records, your daughter received her eyeglasses in a timely fashion, exactly as ordered. 3. We stock a wide variety of eyeglass frames in all price ranges. Sometimes the dispensing opticians will start by showing you the value-priced frames unless you have indicated an interest in higher priced frames. They are trying to tailor your visit based on the feedback they receive from you. You are always welcome to browse any or all of the frame lines, from Prada to Coach to Cartier, and select the frames of your choice. In fact, some of our patients enjoy browsing for hours through the various designer frames. Thank you again for your inquiry.

1 stars Verified customer

I have been going to this optometrist for many years. The doctors I have seen throughout the years have all been great but the service from the rest of the staff have has slowly deteriorated to the point that I have chosen not to return. I used to go there for the convenience but it is simply not worth it any more.

Linden Optometry PC replied:

Dear Anonymous,

Thank you so much for leaving a review! Our doctors appreciate your kind words and look forward to seeing you again soon. Your vision is very important to us. The rest of the staff wish you well and hope they can better satisfy your needs next time.

5 stars Customer since 2004

Dear Linden I asked for Medicare or Medical to make sure I could use your service. I was informed not possible, so don't schedule me for the 11th please. You are top notch. If I could afford you I'd come in, but I can't right now. So I'm very sorry to cancel, but I must.

Ms. Beasley

Linden Optometry PC replied:

Hello Maxine B,

We would love to help you with your vision care needs. We do accept both Medi-Care and Medi-Cal, but unfortunately they both provide very limited vision benefits, so neither one will cover your needs. We would still like to help. We have eyecare specials running every month, including eyeglasses starting at $59.00 (single-vision lenses from a special collection of frames) so perhaps you could take advantage of one of these offers? Call us and let us work with you to find a solution.

1 stars Verified customer

The staff cannot get your appointment day, date and time correct, no matter how many times you telephone them to correct your appointment day, date and time. You cannot ignore this because they will charge you $25.00 for missed appointments.

Linden Optometry PC replied:

Dear Anonymous,

Thank you so much for contacting us with your concern. Your feedback is very important to us.

When a patient calls us to change an appointment date or time, we change it immediately in our computer system, while you are still on the telephone with us. Unfortunately, the texts and emails to remind you of your "original" appointment are already in the delivery queue and we cannot recall them, as much as we would like to. So, you might receive a text or email reminding you about an old appointment date/time, but you may ignore it, and have no worries whatsoever about being charged a missed appointment fee. In fact, none of our patients has ever been charged $25 for a missed appointment. Sorry for the confusion!

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