The staff is very friendly and helpful. When I came 9-10 years ago with an exotic pet they were incredibly friendly and helpful. I used LBAH for the entire duration of that pets life and was always satisfied with their care. I am happy that we get to be patients again with my guinea pigs and reptiles.
Your doctors are terrific, but your office staff leaves a lot to be desired!! They are very slow checking people out, making meds, etc., & give inaccurate pricing (after all the wasted time going in a room to give a written estimate, having people sign), & then your Office Manager (I am assuming b/c of her behavior) increases the price substantially (after the written estimate was given & signed, & is uncompromising & rude to clients out in the waiting room. Your back office did a great job giving my new stray cat a lion cut & a bath!! Kudos to them!!
I have been coming here for years b/c of the caring, knowledgeable doctors, & will probably NOT be coming back because of her treatment of me!! She is bossy, uncompromising & condescending! This behavior is unacceptable when you have constant contact with the public! I have 3 parrots & 3 cats, so this office will lose all that revenue b/c of her behavior!! Not a wise choice in the selection of a management individual to lead your team & to represent your business!!