The experience was a little underwhelming. The person at the hotel front desk was not very friendly, she barely looked at me when I asked her where the spa was. The woman at the spa desk was nice.
I was less than 5 minutes late, but I ended up getting my service cut-- apparently there was no time to do the full facial I booked. That was so very disappointing. The products were nice, however.
One of the things I noticed is that the spa needs some TLC. The curtain that separated the hall from the locker room was ripped. There were moisture stains on the ceiling in the treatment room. If they are going to charge top prices, the spa needs to be top notch, too.