99.3% would refer friends and family to us

1 stars Verified customer

it wasnt good this time i guess well im sure thay have a new guy there but the first i dropped my key off at 8pm in th drop box with note so i called the next day at about 4 pm figuring they had it and it was done thy didnt even get the key out the drop box the guy said w didint see a key or something if u dont check u not gonna see it so he goes and check the key and note is in there so that day was waisted so now i have to wait on the next day for them to service it so then i tell him what the problem is thats all i wanted so he say its the battery and then he say th brake fluid needs flushed something i didnt ask for and he checking and then he say some fluid is leaking that he didnt plug up to stop the leak then he gave me an inspection that i dint want from them i go to the service station then he flunks me and its nothing but the tires they too big he say and he checks the exhaust say its leaking i just got a whole new exhaust system for 2,400 dollas at midas about a year and half ago and its leaking and i didnt get a printout of the leaks on the truck which i would have liked to have so that i can see and know and i sure didnt want to give a bad review but to make somebody else expierience great then i guess this helps

Lorton Auto Service Center replied:

Hi Dana,

Thanks for your feedback. We're always working hard to provide the best experience for our customers, and we are sorry to hear we've let you down. We are committed to your 100% satisfaction, and we want to make things right.

We like the opportunity to speak with you directly about your experience. Please call us at 703-372-1929.

4 stars Verified customer

Diagnosed the problem and completed the job the same day. Great service.

5 stars Verified customer

First time having service done here,and was impressed with the staff and service provided. Only told me what I needed and what is coming up and hold off on. Thanks!

1 stars Verified customer

From desk person Bad attitude

Lorton Auto Service Center replied:

Hi Julio,

Thank you for bringing this to our attention. We would like to learn more about your experiences so we can keep this from happening in the future. Please contact us at 703-372-2919 so that we can speak with you directly. Thanks, Enrique

4 stars Verified customer

You took care of the maintenance in Short order.

Many thanks

Mac

5 stars Verified customer

Professional service

5 stars Verified customer

Knowledgeable, efficient, and courteous

5 stars Verified customer

Simply the best, better than all the rest in the D.M.V. !!

5 stars Verified customer

Casher very nice answer my question provided a good service, thanks again

5 stars Verified customer

My car was here for less than 24hrs with the diagnostic test and then the repair! Fast turnaround and great customer service!