I took my SUV in for an oil change and tire rotation on Saturday 10/22. Everything seemed fine when I left until smoke started billowing out from under the hood at 20 miles from the shop. It turns out the tech did not re-install the oil filler cap. I called the shop and left a voicemail which was not returned on Monday morning. I called and spoke to my previous service advisor, Heather, and told her what happened. She went and looked in the service bays for my filler cap and ordered me a new one and I asked it be delivered to me so I could drive it in to have the oil mess cleaned off my engine. My SUV was returned a few hours later and cleaned up to my satisfaction.
Why I gave a One Star Review is obvious, but the reason it was not changed to a Two or even Three Star review is basic courtesy and taking responsibility. The manager was in the office both times I came in today. Neither my service advisor or the manager acknowledged any fault, offered an apology, or made one slight gesture to try to win me back as a customer. Apparently, Sun Auto is content to have a ticked off customer stay ticked. Mistakes are one thing if you take responsibility and apologize, but ignoring problems and letting them go is a culture of incompetence and lack of professionalism.