93.0% would refer friends and family to us

1 stars Verified customer

I will never be back to Loetta Automotive. I was charged $127 for an oil change and was not told in advance of the high cost. Ian said he told me the cost on the phone and he never did. I would never have agreed to such an outrageous charge. Although i protested long and loud I was still forced to pay. I have been a loyal customer for over 20 years but this is the end.. I also had a coupon for a free oil change that i assumed would cover the cost of any oil change and they converted this to a $25 rebate even though the coupon said free

i alsohad a coup.

3 stars Verified customer

I was overall disappointed with my experience. Although the actual service was satisfactory, and interactions cordial, I felt a little deceived about my experience. I made an appointment for an oil change. Upon check in I was offered the 5 pack oil change package. I mulled it over and agreed to purchase the package learning that I would be paying for 3 and getting 2 free. When I picked up my vehicle I then learned that the package was only for 1 specific vehicle. I was not given this information when I was offered it. I was hoping to use my package for my other vehicle as well. I probably wouldn't have purchased the package if I was given all the information up front. All information, specifics, requirements, etc. about an offer should be given to the customer when it is offered, otherwise, the customer will be left feeling deceived about the purchase.

4 stars Verified customer

The greeting was very cordial. The technicians were apologetic the repair was taking so long. My vehicle was returned running as I expected. Not too pleased with the over-the-top lecture I received for standing in front of a display and reading about an automotive product inside the work area. The product display was in an empty work bay and close to an office entrance. A toned down lecture about their insurance requirement would have made the point versus the finger pointing and must stay out this area. The finger pointing and the raised voice I felted was out-of-line.

5 stars Verified customer

Had an appt. at 6 for specific car troubles they didn't mislead in anything that needed to be fixed including my brakes not needing to be replaced which I thought needed to be. They were very thorough and worked on my car which exceeded business hours. I would recommend them to everyone.

5 stars Verified customer

I was very happy with my experience.

5 stars Verified customer

I was very pleased with the service I received yesterday. It was performed professionally and on a very timely basis. I really appreciate the personalized service I get there.

5 stars Verified customer

This is the best Oil change. Excellent service. And. Very very dull atenciĆ³n thank you. Very much

5 stars Verified customer

Quick, professional, and didn't try to add on any "extra" charges. Much appreciated.

5 stars Verified customer

My experience with them was very professional from beginning to end. I was greated and made welcome, by the Manager, they did not hesitate to help me. I was stranded in a grocery store parking lot. They drop me off at home worked on my car and returned it the same day, fast efficient. I would recommend them to any friends and family. Thank you Louetta Automotive for getting me up and running.

5 stars Verified customer

Very pleasant experience did not have to wait very long