We haven't been to this clinic in the years, but felt welcomed by the front desk staff as soon as we walked in. The welcome mat continued as we went through some retinal tests & on in to the eye exam chair with the doctor. Both my husband and I had some issues that were thoroughly explained to us. This office is well-organized in front desk, back, and ordering your glasses. We received itemized receipts that broke down exactly what we were getting for our glasses, and even how much the insurance would pay. Don't think we could have had a smoother visit. I also like the text message appointment confirmation procedure. Highly recommend.