We sincerely apologize that your visit did not go as (you or us) had expected. During the time frame that this was written, we had a relief veterinarian here to cover the shift of our normal doctor. Although, these veterinarians are very well qualified to care for our pets, they aren't as familiar with the protocols of the hospital and can get behind on time while in the process of trying to make sure they do everything to our standard of care. It is also challenging for these vets to take things step wise because they usually are not back in that same hospital to follow up with the next step should that need be there. Therefore it is possible that she/he wanted to make sure they covered all their bases when recommending treatment. As this review was anonymous I don't know all the ins and outs that lead to this review but hope to provide some insight as to what could have happened in this case. Regardless, of the scenario we always strive to provide the highest level of care and give all options to owners to allow them to make an informed decision and work together for what is best for that individual pet. Our goal is always to do this in a timely manner and be respectful of others schedules.
Customer since 2017
I always get taken right back to a room, staff is always very friendly. One of the only establishments that has a avian vet in the area.
I needed a 2nd opinion on some bloodwork and was kindly obliged at no charge by Loving Family. I decided to continue my cat's care there because it really felt like they cared. When i brought her to the clinic they immediately allowed me into a quieter room instead of making my already terrified cat wait in her crate in a shared waiting room. I could hear the staff in the back areas saying sweet things about other animals back there. These folks might not be your cheapest option but they are serious about animal love and care. So glad i found them.
Everyone was super friendly, including the other clients. The facility was super clean, and it didn't smell too much like either animals or cleanser. The doctor was very professional and gentle, so my pups didn't get too nervous. Her assistant was also super cute, but I suppose that's irrelevant. Regardless, I'll be going back.