We sincerely apologize that your visit did not go as (you or us) had expected. During the time frame that this was written, we had a relief veterinarian here to cover the shift of our normal doctor. Although, these veterinarians are very well qualified to care for our pets, they aren't as familiar with the protocols of the hospital and can get behind on time while in the process of trying to make sure they do everything to our standard of care. It is also challenging for these vets to take things step wise because they usually are not back in that same hospital to follow up with the next step should that need be there. Therefore it is possible that she/he wanted to make sure they covered all their bases when recommending treatment. As this review was anonymous I don't know all the ins and outs that lead to this review but hope to provide some insight as to what could have happened in this case. Regardless, of the scenario we always strive to provide the highest level of care and give all options to owners to allow them to make an informed decision and work together for what is best for that individual pet. Our goal is always to do this in a timely manner and be respectful of others schedules.
Customer since 2017
They treat you and your pet like members of their family.
I loved the experience. Everyone was so nice and accepting. You guys welcomed me and the little gift you guys sent my baby and I home with was an amazing small gesture that many clinics do not think about. Thank you!
My pet and I have nothing but rave reviews for Loving Family. They treat you like you ARE family and treat your pet with the utmost care and love. Dr. Daub gets down on the floor to greet my little girl and to love on her. You can tell that she really loves her work and her patients. Everyone who works there is friendly and makes you feel like you are their number 1 priority.
The care is good however the cost is too much and I will have to find a less expensive option for care sadly. I was there with 3 parakeets for an hour and half. The examination cost of $60 each for 30 mins with the vet who likely spent 10 mins with them and 3 mins with me. The tech doing the rest of the care. $18 to clip a birds toe nails seems outrageous as well. It is disappointing these are birds and not complex birds either. At least when I see a lawyer or accountant the pricing is tiered so I pay the applicable rate to who is doing the work and their skill set.
Right from the second I walked in the door I felt like my dog was gonna be loved and taken care of... and she left still giving kisses to the staff. Other places she bolts to the door as quick as she can-- think she liked it here!
The entire staff was awesome. They did not try and sell me a bunch of things that I didn't need. They were awesome with my little dog and she loved them. The prices were fair and reasonable and I was asked before anything was done or mysteriously appeared on my bill. I had recently lost our amazing vet Dr. Jones from Academy Acres and they squeezed me in same day without charging me crazy emergency fees and I truly felt welcomed, informed and comfortable. Everyone was so nice and helpful. I would recommend them to everyone
When your kitty is sick you can't wait to get them in and when my vet wasn't able to my kitty in until almost a week later I was desperate. So I called Loving Family and they were able to get me an appointment within 20 minutes, what a relief. I showed up and everyone was friendly, caring, and professional. The office is clean and inviting. I found my new veterinarian with Loving Family!!!