We sincerely apologize that your visit did not go as (you or us) had expected. During the time frame that this was written, we had a relief veterinarian here to cover the shift of our normal doctor. Although, these veterinarians are very well qualified to care for our pets, they aren't as familiar with the protocols of the hospital and can get behind on time while in the process of trying to make sure they do everything to our standard of care. It is also challenging for these vets to take things step wise because they usually are not back in that same hospital to follow up with the next step should that need be there. Therefore it is possible that she/he wanted to make sure they covered all their bases when recommending treatment. As this review was anonymous I don't know all the ins and outs that lead to this review but hope to provide some insight as to what could have happened in this case. Regardless, of the scenario we always strive to provide the highest level of care and give all options to owners to allow them to make an informed decision and work together for what is best for that individual pet. Our goal is always to do this in a timely manner and be respectful of others schedules.
The vets, the techs and the staff are great and your pet will treated like royalty!
Our dog had been ill for a few days and didn't appear to be getting better on his own. We had moved and didn't have a vet yet and I called Loving Family and they got us in the same day to be treated!! Because of in house lab, etc. we got a diagnoses and treatment within a couple hours! Thank you so much.
Another great appointment at Loving Family. They were happy to see my hedgehog and were able to examine him without sedation, which was important to me since my hog is no longer a young sprout. We left with confidence that he'd gotten the best care and is on his way to recovery.
Everyone was very friendly and welcoming. Rajah seemed very content which is something he normally is not when going to other vets. Your facility was very nice especially that you offer so much more than just a medical facility.