We sincerely apologize that your visit did not go as (you or us) had expected. During the time frame that this was written, we had a relief veterinarian here to cover the shift of our normal doctor. Although, these veterinarians are very well qualified to care for our pets, they aren't as familiar with the protocols of the hospital and can get behind on time while in the process of trying to make sure they do everything to our standard of care. It is also challenging for these vets to take things step wise because they usually are not back in that same hospital to follow up with the next step should that need be there. Therefore it is possible that she/he wanted to make sure they covered all their bases when recommending treatment. As this review was anonymous I don't know all the ins and outs that lead to this review but hope to provide some insight as to what could have happened in this case. Regardless, of the scenario we always strive to provide the highest level of care and give all options to owners to allow them to make an informed decision and work together for what is best for that individual pet. Our goal is always to do this in a timely manner and be respectful of others schedules.
Thank you for not trying to upsell me to buy things that are not necessary. Our Vet Tech was awesome, kind.
Everyone was very friendly and welcoming. Rajah seemed very content which is something he normally is not when going to other vets. Your facility was very nice especially that you offer so much more than just a medical facility.
Appointment was for a time late in the evening and 30 minutes before closing time. There was some delay in getting the dog examined by the veterinarian of record but after the late start, the practice concluded all transactions and sent us on our way as satisfied clients.
Staff very friendly, patient, and extremely helpful. I was informed of all my options for treatments, medications, and payment. They were very helpful to my puppy and to me, giving advice and helping me understand what was happening and what needed to be done. My dog got spoiled with attention and was given extremely good care, despite his crazy behavior that day. We will definetly continue going to this vet.