We sincerely apologize that your visit did not go as (you or us) had expected. During the time frame that this was written, we had a relief veterinarian here to cover the shift of our normal doctor. Although, these veterinarians are very well qualified to care for our pets, they aren't as familiar with the protocols of the hospital and can get behind on time while in the process of trying to make sure they do everything to our standard of care. It is also challenging for these vets to take things step wise because they usually are not back in that same hospital to follow up with the next step should that need be there. Therefore it is possible that she/he wanted to make sure they covered all their bases when recommending treatment. As this review was anonymous I don't know all the ins and outs that lead to this review but hope to provide some insight as to what could have happened in this case. Regardless, of the scenario we always strive to provide the highest level of care and give all options to owners to allow them to make an informed decision and work together for what is best for that individual pet. Our goal is always to do this in a timely manner and be respectful of others schedules.
Customer since 2018
Everyone was friendly and very kind to my little puppy.
Polite, attentive, knowledgeable, compassionate are just a few of the words I use to describe the staff at Loving Family Animal Hospital. From our first interaction with them when we said goodbye to our family dog to the present for new puppy care we have received nothing but the best. I am thrilled we chose them for our dogs vet.