I asked the team to check my O2 Sensor wire under the vehicle. I had recently thrown a code (P0156) for the Heater Circuit on Bank 2 Sensor 2. Although this request was above and beyond, they said everything looked fine. I ordered the part a day later and went to replace it., and quickly noticed the wire had an obvious abrasion through electrical harness. I was able to fix the wire but wasted time.
I do understand this request was above and beyond the core responsibility of the team, but I was disappointed with the attitude displayed by the manager about his understanding of the subject matter then failure to look at a simple 7 inches of clearly visible O2 sensor wire harness.