This was my first time at the salon. I just need a basic service of getting my gel nails removed and this was a convenient location. I understand I got my nails done at a different salon, but I've never had any issues with the removal of my gel nails before. The nail technician had trouble removing the gel polish because she said it was too thick - which isn't my fault and I have never received that feedback before. Regardless, I understood coming from a different salon she wasn't used to the way they must do gel (although it's very standard in my opinion), but she made it seem like a huge inconvenience and that it was my fault she was frustrated. She kept picking at my gel with her own fingers which hurt me a lot and she didn't seem to care until I flinched and pulled my hand away. It was an extremely uncomfortable situation and was not professional, relaxing, or enjoyable. I really wanted to like this salon so I can come back since it's such a convenient location, but this was not what I expect from an upscale salon.