I made an appointment with Luigi after waiting for almost 2 1/2 months to get in ( yes the man is that busy and after getting your hair highlighted and cut with him you'll know why ) and I have to say that it was the most pleasant experience I've EVER had: he first had a consultation with me asking the right questions, I loved the fact that he was touching, feeling and checking my hair out as he was talking to me and that made me feel comfortable and at the same time welcomed. He truly listened to my concerns and I admired his professionalism when I asked whether he liked or not, what I thought was a terrible highlights job, my overall color and he said: it's certainly not bad but it's not something I would do as we all have different visions and color interpretations. Great work ethic. I left the salon looking fabulous with shiny blonde hair without orange stripes like I had when I went in. I highly recommend Luigi for your color needs and cut. The salon is really swanky, clean and I found the desk and shampoo personnel to be very attentive and super friendly.