My stylist, Jenna, was fantastic! I explained my concerns and showed her what I was aiming for. She was able to look at my current color and determine that I was already the color I wanted, but simply needed work on the undertone, I didn't in fact need to keep adding more highlights. The color and tone turned out gorgeous and Jenna was great! The relaxing lather lounce and amenities were an added bonus... as one caveat I would note, while relaxing in the lounge with my toner, there was a gal who was cleaning for quite awhile, between the chairs and bumping into the guests because she was wanting it to get done. While I am sure it is necessary to keep it clean throughout the day; quite possibly don't go at it while clients are actually trying to enjoy the quiet and calmness of that room.