Well, I had the worst experience, unfortunately. My hair stylist did not show up for the appointment (which is not like her at all!), instead I got a substitution.The worst part is that I was not even informed about the swap... Unprofessional!
I accepted the change (not much choice we have when the hair needs to be done) and, of course, she convinced me that she knows all about the colors and products mentioned to her by my regular hair stylist. As a result, I leave with dark roots (only some slight hint of a toner) and I am charged $80 for the appointment. Great!
Moreover, an hour into my haircut- my stylist shows up avoiding eye-contact, any interaction and, of course, disappears in seconds!
Thank you for a memorable visit, Lunatic Fringe!
Your former 2.5 year old Customer