Always want to sell you things you don't need, trying to take as much money as they can.
They don't listen to concern; a ... Read More
We appreciate your feedback, and we are truly sorry your visit with us was not what you expected. Our first concern, and priority, is the health and well-being of your pet. Our veterinarian will always recommend the most current, accepted treatment protocol as the standard of care. As such, some of those recommendations will impact the cost of the visit, especially if the physical exam findings, identifying issues that need to be treated, were not expected (for example, if a pet has signs of an ear infection, such as debris in the ears, along with redness, and/or odor, or a skin infection with redness, hairloss, or pustules). It is not our policy, at any time, to recommend services or products not intended to prevent or treat a condition, or improve the quality of life of that pet.
We also strive on ensuring our clients feel heard with any concerns they have, and that we provide the accurate information necessary to address them fully. Again, we are sorry we did not make you feel heard.
Regarding the vaccine reaction, it is our policy to inform clients of potential vaccine reactions, and ensure they have contact information for the emergency clinic of our choice. Unfortunately, a vaccine reaction can happen at any time, even if the pet has not had one previously.
As the manager of our practice, I would very much like to speak with you about your concerns, and the service you experienced. However, because this is an anonymous review, I am unable to review your pet's medical record or contact you. If you are willing, please call our office (407-217-7700) and ask to speak with the manager. Thank you.