I was underwhelmed with the experience. While Abby has done a fantastic job in the past in understanding my desires/request for cut and color, I don't think it happened this time. I truly was hoping for a shorter haircut than I left with, and after a couple of days, don't see myself sticking with this one. I provided several photos and don't think my hair looks anything like what I had requested. I think I was most disappointed in the color. Again, I will say the color was beautiful, but it wasn't what I had requested. I came in with remnants of ombre that had been done awhile ago, and was hoping for lighter color with more copper undertones, and more of it! I didn't mind the color, I just wanted more of it. It was clear we were on the same page throughout the consultation, but the end result looked nothing like what I had expected/hoped. In fact, the lighter tones were completely covered up, and my hair looks darker than it did before I came in, the opposite of what I was hoping for. Overall, everyone was super friendly. While I'm disappointed, it's not the worst haircut in the world. I only bring it up because the cost was significant and I don't think either of my requests were followed through on.