My mother and I had an appt for a manicure for which we arrived 10 minutes early. We were greeted promptly and offered a beverage (non-alcoholic). We waited more than 10 minutes after our appt time to be taken into to start our manicures. It's not like it was busy, there was only one other customer in the place. My nails chipped after 1 day. I heard another technician tell someone that when the polish gets old they put nail polish remover in it to thin it out, maybe this is why it chipped, idk. The salon was clean and the staff was friendly. There isn't enough space between manicure stations though, I kept getting bumped into every time the technician behind me got up out of her chair, without an excuse me, btw.