Good hair experience from stylist however, The receptionist could use some quality training. I have been a client now for over 5 years, since i moved from Ohio, previously going to John Michael Salon, who graciously referred me to Matthew Michael-M Salon. The receptionist on Friday, did NOT know how to process my credit card as 'credit'! She entered the amount for services half a dozen times, if not more, not exaggerating. I even stepped aside to allow other customers paying cash to go before me (not being afforded that extra wait time living in Poinciana, with a drive ahead of me). Each transaction prompt came up to enter my pin S#! A-Gain, explaining it was a credit transaction. She told me that I could NOT use the card as credit, that I HAD to enter a PIN. She was asked 2 times to seek assistance, or get her manager, refusing saying they had all left for the day. Then she said to just use another card, however this particular card is provided for salon (hair & nail, etc) used only as credit to #1: receive points and #2: keep track of yearly expenses for these services in my budget. Finally, I entered the card into the chip reader like previous multiple attempts AND when the prompt came on the screen to enter PIN#, I pressed the red X, and WALA, transaction completed. This individual needs expert training in transaction processing as well as Customer Public Relations. I felt like I was being treated as a 'senile' person perhaps from a nursing home who did not have all my faculties. Quite honestly, M Salon is wonderful, don't want to leave and seek out another salon, just recommending the front desk people get better training for the future. If this girl is at the desk on my reoccurring appointment every 4-weeks, I will politely ask someone else to take care of my business. When you spend $175-200, every 4 to 5 weeks with the same Business, should one not expect better treatment?!?