99.2% would refer friends and family to us

5 stars Customer since 2018

Outstanding customer service and communication. Had scheduling challenges due to weather and tenant issues (not the fault of Mack Heating/Cooling) and they were able to work around those issues with professionalism and top-notch customer service. Would definitely recommend to others!

5 stars Customer since 2016

I am so pleased with the services provided by Mack Heating and Cooling. Mr. Salvatore Marsh conducted a thorough assessment of the air handler to determine the source of a mystery sound. He made sure the system was working well and found the source of the noise. Mack Heating and Cooling is fortunate to have technicians like Mr. Marsh representing them. Mr. Marsh is professional, friendly, and committed to quality service. I will continue to encourage others to use Mack Heating and Cooling for their HVAC needs. Thank you, Laura H.

Mack Heating & Cooling replied:

Thank you so much! We appreciate the opportunity! Salvatore is a great employee!

5 stars Customer since 2017

Called on a Saturday after noon. Within 2 hours man was on site, showed me problem and fixed it. Very pleased.

Mack Heating & Cooling replied:

Thank you so much! We appreciate the opportunity!

5 stars Customer since 2009

Had to call for an emergency with heating unit and they responded within a few hours. Continue to very pleased with their service.

Mack Heating & Cooling replied:

Thank you so much! We appreciate the opportunity! We will continue to do our best!

5 stars Verified customer

The service technician, Kenny, was prompt, courteous, and professional. He explained his diagnosis and the repair plan for our heating unit in understandable terms. The prices were competitive. I will use them for my future heating and A/C service. ~S. Pierce, West Columbia, SC

Mack Heating & Cooling replied:

Thank you for letting us know how we are doing! We appreciate your business very much!

5 stars Customer since 2018

excellent service very courteous and efficient definitely use you more in the future and will refer two other people thank you for the excellent work you provide.☺☺☺☺☺☺

Mack Heating & Cooling replied:

Thank you for the opportunity! We appreciate your business!

5 stars Customer since 2018

I had Mack install a nest thermostat which I had tried to do myself and failed. I called and the next day a technician was there on time and completed the job in 30 minutes. Pricing was very reasonable!

Mack Heating & Cooling replied:

Thank you very much for contacting us! We appreciate the opportunity!

5 stars Verified customer

Kenny was polite, knowledgeable and very professional.

Mack Heating & Cooling replied:

Thank you very much for the opportunity!

5 stars Customer since 2016

New tech person....very nice, helpful....professional.

Mack Heating & Cooling replied:

Thank you so much! We appreciate your time to let us know how we're doing!

5 stars Verified customer

Technician was professional, friendly, and knowledgeable. Quick to correctly diagnose the issue and didn't try to upsell me on anything unrelated. Testing was thorough and done correctly. The work was completed as soon as the parts were delivered, and it has been functioning properly since the repair. I believe this company to be trustworthy, and that is sometimes hard to find.

Mack Heating & Cooling replied:

Thank you so much for the review! We appreciate the opportunity!