They were able to get me in sooner than my scheduled appointment due to my tooth breaking. This being my first temporary crown, his assistant answered all my questions explaining in detail the steps taken to making the temporary and permanent crown. Doctor Brooks was very patient with how long (3 shots of numbing stuff) it took me to numb up. After the temporary was put in, I had questions about wanting a partial. He answered in detail for that. I felt bad as I'm quite certain I was cutting in on his lunch time but he never gave a clue of impatience or being hungry. Front office staff was just as polite as back office.