Great experience! It was my first time getting highlights and a cut from Princessa, I finally decided making the trip into the city just wasn't worth it and I was super nervous to try someone new. I was not disappointed. From the minute I sat down in the seat, I felt comfortable. We discussed my concerns (Blonde that had turned brassy and a cut with no layers/shape) and what I was looking for and then I let Princessa do her thing. She is super talented and a pleasure to be around. The color is perfect, light and bright - not brassy and the cut is great. Can't wait to go back!