The doctor was friendly however he never introduced himself, I had to ask the staff upon check out who the doctor was that I saw.
He did address the issues that I came in for during our consultation, however when the staff came in for my consent for treatment, there were multiple charges for other things that I did not come in for. The total bill was over $500 and it did not include the issue that I was originally seeking help with. I left paying only the consultation fee and had no services except exam performed.
Nothing he recommended was unjustified, if the condition actually existed. I understood why he recommended them, just not what I was seeking treatment for at the time.
Their medication prices seem overly inflated at $75 for 21 antibiotics pills, you can ask for a prescription and get it filled at costco for $10. A vet that I have seen previously only charged $18.50 for 64 antibiotic pills?? Why so much here - captive audience that does no know to ask for a prescription?
The doctor did call me back and tell me that none of the services were necessary at the time, just recommended. He said my pet was not in jeopardy if I did not have the services performed. So why not give me a plan for the recommended services and actually address the issue I had come for? I left frustrated and overwhelmed since he talked about congestive heart failure, which is life threatening and then when he called me after I left and said nothing was necessary.
I doubt I will be back, but if you lived in the area and need a vet I would probably recommend, it was a clean clinic and friendly staff. Just know what you want, ask questions and speak up for it.
We?re very sorry to hear that you were dissatisfied with your service here the other day. The estimate given provided the recommended treatment for problems you came in for, as well other issues the Doctor noticed upon examination. You came into our facility because you were unhappy with your pets care at another hospital, they too did not get your consent to treat your pets afflictions. As the receptionist explained to you, you can decline any or all of the treatment on the estimate and just run the tests you explicitly came in for. For best interest of your pets, the Doctor needs to put all of his recommendations on the estimate, then you can decide to decline any or all of them. We urged you to speak with the doctor again after seeing the estimate, but you wanted to pay for the exams and leave. The Doctor told you that the problems with your pet were not urgent, but still would eventually need to be addressed. He wanted to help you prioritize your plan because of the financial concerns you had shared with us. In regards to the price of the prescriptions, we do write written prescriptions when requested and would have done so for your pets. Antibiotics are dosed based on weight and condition. We wish you had expressed your concerns to us while you were here so we could have addressed them with the doctor and you wouldn?t have left frustrated, and with your pets untreated. We?re glad, though, that the issues your pets are dealing with are not major, and we hope they are doing well. We are available if you have any further questions.