Took my kids there the beginning of february. My daughter cleaning and my son complete work done (he has reflux). They said my daughter needed braces, I took day off work for ortho appt. It took no more than 10min to fill out same paperwork i from first visit with having ortho see my daughter and tells me a year for braces...from the first visit, told me they would call see if the insurance would cover my son's dental work was considered an "emergency case." 2 weeks later, i called bc no one called back. Then told me manager would call. She never did. I called twice again, said manager would call. She didn't. My son in pain, I waited on the phone for15min for manager. She finally came on the phone and said that they were waiting for the hospital to accept new cases and it wouldn't be until June. I asked how long they new about this and she said since March. So i asked why they couldn't tell me this like 3 phone calls ago while my son suffers through pain when brushing and eating, i threatened them by taking my business elsewhere and they immediately referred my to "Tooth Tales." I took my son there and they were AWESOME!!! Took my son ASAP and in May he had his surgery and is happy. Thanks Tooth Tales, Mainstreet-you guys are horrible!