After waiting about an hour and a half to get in, watching patients with later appointments go in, and getting blown off by a rude unapologetic front desk girl, it only got worse. My son witnessed the woman taking his impressions insulting his grandmother who brought him in, and calling her a "puta",waning the B-word in Spanish. I think this is very inappropriate, unprofessional, and very disappointing. Up until now we loved this office. No complaints about the Orthodontist or Dentist, only the staff. I cannot believe my mother and son were treated this way! I work in the medical field and would never disrespect a patient or family member!