I was really excited when I first started bringing my pet to this location. However, after this last visit I am almost certain that we will not return. I really feel like I can not trust the operation. I was saddened by the overkill of recommended services. Then we were told that our dog has heart worms when her test results that we received were negative. Additionally, she went in for her annual shots and received shots that I had never heard of.
After we questioned the fact that they relieved her anal glands again (after one month) the reply was that sometimes they need it that often. She has never had that problem before and she was being groomed and examined at a veterinarian prior to going to this location. We chose the place because of convenience, but I like to feel like I can drop my pet off and trust the hands that she is in. Every single time we returned they always recommended unnecessary services. The charge that we received yesterday was totally over the top for annual vaccinations and a bath. The list of things that were done were unbelievable. I am just disappointed because normally when I take my dog to the vet, they don't do anything major without me being present. We could always view any blood work underneath a microscope. When we requested to do that for the heart worm test we were then told that it was negative. Okay so how can I believe anything that they say?
I truly understand the term "practicing medicine" because I can never seem to get concrete information about anything. I was told that she needed a skin analysis - that merely consisted of a regular exam. No blood work or even a snip of her skin. Then it was recommended based on that visual exam that she takes this asparagus drop. We did that for two weeks and returned two weeks later. We were told that it's working. Really? She hasn't had that drop in two weeks. Her skin is still oily.
Pets, like children, have bodies that require care and attention. They are not things but members of our families that have basic needs. This pet was presented to us in an unhealthy precarious situation and as we always do, we extended to the owner the needed protocol to get the pet better. The owner declined most of the recommended services only to come back later with an even sicker pet. They got pretty annoyed when we told them what was needed to get the pet to feel and do better. Again, they declined most of the services. They left unhappy. Based on the paperwork received in our office, a week or so later this pet had to be taken to the emergency room at Gwinnett VCA emergency care. Once again services were declined there leaving the pet with no care at all. In fact, the attending veterinarian documented that the pet was in dire need of attention and in much pain and urged the owners to seek immediate attention for ?Lady?. We have not heard from them. We are an ethical business that has been here for 20 plus years of veterinary service to our community. Nonetheless, often times owners shift the guilt to the clinic or veterinarian side when they are unwilling to care for their pet as needed. This is an example of this phenomenon.